Forever Yours Returns and Cancellation Policy
We strive to provide socially responsible and accessible jewellery that will last a lifetime. If you are not 100% satisfied for any reason, we’ll be more than happy to return or exchange your item for free as our commitment to you subject to the terms and conditions of this return policy.
- Products must be returned within 30 days;
- Products must be unworn and undamaged;
- Your item must be returned with all supporting paperwork it came with, including any IGI certificates or gemstone grading reports;
- The jewellery must not be missing any of its original diamonds or gemstones;
- The jewellery must not have been adjusted by any other jeweller or anyone else.
Q. How to return?
Returns can be made in person, or via delivery. To return an item in person, please book an appointment. For returns via delivery, we ask you follow these important steps to return your Forever Yours purchase.
Email us on firstname.lastname@example.org, call us on 03-8682 8950, or contact your consultant directly to discuss your return. You must do this before returning your item.
When confirmed with your Forever Yours point of contact, you should package your item with original packaging. This must include your IGI/diamond grading certificate.
You should avoid writing anything on the package or within the address that alludes to the value of the package contents, including ‘Forever Yours’, ‘jewellers’ or ‘diamonds’. Instead please contact us by phone or email.
We ask you return items within the AU via Platinum Express Overnight Delivery , making sure the package is tracked and insured. You should also obtain proof of posting. For orders returned from outside the AU, you should choose a reputable courier of your choice, ensuring the package is tracked, and obtain proof of dispatch.
Please make sure your jewellery fits the above criteria before returning, or check with your point of contact at Forever Yours.
You can also email email@example.com with questions.